Managed Service

What is Next-generation Managed Services?

The emergence of cloud technology has reshaped the traditional IT model in many aspects, including: IT resources and architecture, the adoption of algorithms, and even the corporate organizational structure and culture. At the same time, the cloud trend has also created a new type of IT managed operation and maintenance service demand, which is only designed to help customers improve service SLA and security, reduce total cost of ownership, and allow customers to invest their core resources in key business development with peace of mind.

Comparison of traditional IDC operation and maintenance and Next-generation Managed Services

Traditional IDC operation and maintenance services Next-generation Managed Services
attention SLA, performance, and information security of equipment Service SLA, performance, compliance security, cost optimization
Key service content Patch management, change management, event management, operation management, security authorization management Incident self-repair management, architecture coding management, DevOps management
Direction of development Private cloud DevSecOps management, container management, serverless management

JAB Next-generation Managed Services methodology

JAB uses cloud vendors Well-Architected Framework as the cloud architecture design standard to help customers build a secure, high-performance, flexible and efficient infrastructure. Based on the five basic pillars of safety, reliability, performance efficiency, cost optimization and excellent operation, it provides customers with a sustainable and optimized architecture design and operation and maintenance model.

JAB provides Next-generation Managed Services content

Type of service Service Content Service Description
Daily operation and maintenance services Product support Provide consultation on the use of cloud products , fault consultation, configuration consultation, and usage restriction consultation
Business environment deployment Complete the deployment and configuration of the cloud application service environment (optional)
Resource provisioning and configuration changes Provide cloud resource addition, deletion, and change, as well as system configuration changes and structure change management
System operation and maintenance Provides handling of failure events such as cloud products, cloud services, cloud databases, etc.
Release management Assist users to complete the business system release work
Documentation support Provide implementation documents, operation and maintenance documents, FAQs, and solutions.
Ticket support Provide online work order support.
Monitoring and alarm service Monitoring deployment Provide monitoring deployment and activation (optional)
Resource monitoring Provides availability and performance monitoring of cloud hosts
Alarm strategy and threshold Help users set reasonable alarm strategies and alarm thresholds according to their actual business conditions
Intelligent monitoring According to user business data and cloud resource usage data, realize intelligent monitoring through machine learning (optional)
Alerts and notifications Send alarm notification via email
Security Management Service Security Product Support Cloud vendor products: use consulting for host protection, WAF, situational awareness, fault consulting, configuration consulting, and use restriction consulting
Network access control & VPN Firewall, system minimization authority management, multi-factor authentication, VPN configuration, dedicated line configuration, key storage and operation and maintenance
Platform account permission design Public cloud platform landing area, IAM permission design and management
Host authority management optimization Method optimization based on security practices for various account permissions in the application system
Data backup and recovery Manually or automatically create snapshots and mirrors Disk snapshot and system mirror; remote mirror import and restore
Backup and restore Design backup and recovery strategies according to RTO/RPO; use cloud platform services or third-party products to achieve data backup and recovery
Cloud resource optimization Usability optimization Improve service availability according to the user’s business SLA
Architecture optimization According to the user’s business development trend, perform cloud architecture improvements and capacity planning to meet business performance and expansion needs
Cost optimization Optimize the customer’s cloud resource consumption cost from the dimensions of business and technology
Technical Training Certification training Provide original technology certification training for cloud vendors
Practical training Provide solution practical case training

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